Roving Retail Technician

Location Victor, New York, United States of America Category Retail Tech Support and Sales Job Type Full time
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JOB DESCRIPTION

Roving Retail Technician

$18.90 + unlimited sales bonus potential

Victor, NY

Greece - Pittsford - Victor

Our Roving Retail Technician role has big-time impact! If you enjoy driving store to store to help people repair and get to know their tech devices, this role is for you. . At uBreakiFix by Asurion, we provide great customer service and a positive experience for our employees. We have a culture of teamwork and create career growth pathways based on your interests. Apply today to join uBreakiFix team to Serve, Solve, and Sell with us.

Starting Pay - $18.90 per hour + uncapped sales & repair incentive potential

  • Average incentive potential of $516/month, with unlimited earning potential!

Don’t miss this chance to be part of something big at our retail stores.

  • Gain new skills and certifications.
  • Provide great customer service experiences.
  • Bring your ideas to leaders.
  • Receive unlimited monthly bonuses for great sales!
  • Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer’s needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.

Apply now if you are customer service-focused and enjoy troubleshooting and repairing tech devices. We are looking for people who are great at talking with customers and can make sales in a retail environment.

We take care of you (benefits/perks):

  • Ongoing training to grow your skills
  • Competitive hourly pay and benefits
  • Paid time off
  • Early access to pay
  • Career growth opportunities based on your interests
  • Tuition reimbursement (full-time employees)
  • 401(k) retirement savings plan with employer match
  • And more! Asurion offers a wide range of perks and benefits for mental, physical and financial health

As a Roving Technician, here’s what you can expect to do:

  • Be the face of Asurion and deliver award-winning, personalized customer experiences
  • Safely travel in a personal vehicle to locations throughout a designated market (daily)
  • Perform repairs for all devices efficiently 
  • Enhance customer experience with our ‘serve, solve, and sell’ method, helping bring the Asurion Connected Home product to all customers (selling on every transaction)
  • Achieve sales goals
  • Handle work orders and manage inventory
  • Oversee buybacks and product returns
  • Learn and provide best practices between stores
  • Share feedback for store improvements

Here’s what you’ll bring to the team:

  • 1+ years of customer service/retail sales experience
  • 6+ months of experience with product service support and technology repair (preferred)
  • Basic knowledge of mobile devices and operating systems
  • Ability to work a flexible retail schedule. Including weekends and holidays
  • Basic knowledge of Microsoft Office
  • A valid driver’s license and satisfactory driving record with 1+ years of driving experience
  • Ability to travel a radius of up to 30 miles (store to store)


Get to know us:
As the world’s leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our nearly 300 million customers get the most out of their devices, appliances and connections.

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