Floating Retail Specialist - Sales, Repair & Tech

Location Lathrup Village, Michigan, United States of America Category Retail Tech Support and Sales Job Type Full time
Apply Now
Back to search results
Previous job Next job
JOB DESCRIPTION

Floating Retail Specialist - Sales, Repair, & Tech:

Sign-On Bonus: $1,500

Starting Pay - $18.53, per hour + maximum incentive potential of up $700/month, based on performance

If you enjoy helping people fix and get to know their tech and want to work in an environment where teamwork is valued, this role could be for you! Apply now if you are a customer service & sales focused individual with troubleshooting and electronic repair skills, looking to build authentic relationships!

When will you support? Support will be both in person at the retail location & at home for messaging support, based on business needs.

  • Store support schedule may vary between 8am-11pm - up to 40 hours/week
  • Messaging support schedule may vary between 7am-11pm - up to 1-3 days/week

Where will you support? Your main location will be Lathrup Village, MI

Based on business needs, you may support these locations as well:

  • Ann Arbor - 3217 Washtenaw Blvd
  • Auburn Hills - 3963 Baldwin Rd

What will you do?

  • Travel to locations within the market as advised by the Operations leader and based on business need
  • Responsible for monitoring virtual messaging platforms, based on business needs – upselling Asurion home+ products
  • Provide technical expertise, troubleshoot, and repair customer electronic devices
  • Complete initial 4-week paid training, including Apple & Samsung Certifications
  • Manage inventory
  • Multi-task in a fast-paced environment
  • Partner with cross-functional teams to deliver programs/processes and provide feedback
  • Responsible for sharing best practices between stores to ensure consistent and efficient delivery of service and repairs
  • Sharing feedback with leadership regarding process opportunities within the store
  • Drive own vehicle safely and responsibly to and from locations in a variety of situations including heavy traffic and inclement weather
  • Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer’s needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.
  • Be the face of Asurion and deliver award-winning, personalized customer experiences
  • Other duties as assigned.

If you’re a good fit for the job, you’ll have:

  • 1+ years of customer service/sales experience
  • 6+ months experience with product service support or electronics troubleshooting (preferred)
  • Ability to work a flexible retail schedule plus at home messaging support, based on business needs
  • Must be willing to travel within assigned market, supporting multiple store locations with limited notice
  • Travel for this position should be expected up to 100% of the time.
  • Must have a valid driver's license and satisfactory driving record with at least 1 year of driving experience
  • A completed background check (criminal and drug test)
  • Basic knowledge of Microsoft Office
  • Ability to stay organized and multitask in a fast-paced environment
  • Computer literacy in typing and ability to toggle multiple windows
  • Knowledge of mobile devices and operating systems
  • For messaging support, required that employees work in a distraction-free workplace and is ergonomically set to meet the company’s standards
  • Must meet minimum internet speed requirements: 10 Mbps download speed / 5 Mbps upload speed
  • Must have a hard-wired internet connection (Wifi or Hotspots are not allowed)

We take care of you:

  • Certifications & ongoing training
  • Competitive hourly pay & performance-based bonuses
  • Benefits – Health, Dental, Vision and more
  • Paid Time off
  • Career growth opportunities 
  • Skills development and hands-on training 
  • Uniform allowances
  • Mileage Reimbursement
  • And more! Asurion offers a wide range of perks and benefits for mental, physical and financial health

Get to know us:
Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide.

NOTE: THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE. DUTIES, RESPONSIBILITIES, WORKING CONDITIONS, PHYSICAL DEMANDS, AND ACTIVITIES MY CHANGE OR NEW ONES MAY BE ASSIGNED AT ANY TIME WITH OR WITHOUT NOTICE.  
ASURION PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT AND PROHIBITS DISCRIMINATION AND HARASSMENT OF ANY TYPE WITHOUT REGARD TO RACE, COLOR, RELIGION, AGE, SEX, NATIONAL ORIGIN, DISABILITY STATUS, GENETICS, PROTECTED VETERAN STATUS, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE OR LOCAL LAWS. 
 
THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, RECALL, TRANSFER, LEAVES OF ABSENCE, COMPENSATION AND TRAINING

Close the popup
Apply Now

Get notified for similar jobs

Sign up to receive job alerts

Success! Successfully subscribed for similar jobs ok Failure! You have already subscribed for this job ok Failure! Failed to subscribed for similar jobs ok
Manage alerts

Success!

Successfully subscribed for similar jobs

Failure!

Get tailored job recommendations based on your interests.

Similar Jobs

No recommendations found

Jobseekers Also Viewed

  • Full Time Field Sales Representative

    Location Maumee, Ohio, United States of America Category Delivery Tech Support and Sales Job Type Full time

    Full Time Field Sales Representative. Location: Toledo, OH. $19.00+ mileage reimbursement + phone stipend + sales commission. Full-Time Schedule: 5 evenings/week – Hours: 12:05pm to 9:00pm (WA/CA/C...

  • Floating Retail Specialist - Sales, Repair & Tech

    Location Burlington, Massachusetts, United States of America Category Retail Tech Support and Sales Job Type Full time

    Floating Retail Specialist - Sales, Repair & Tech. SIGN-ON BONUS - $2,500. Starting Pay - $20.30, per hour + maximum incentive potential of up $700/month, based on performance. If you enjoy helping...

  • Full Time Field Sales Representative

    Location Rochester, New York, United States of America Category Delivery Tech Support and Sales Job Type Full time

    Full Time Field Sales Representative. Location: Rochester, NY. $21.00/ per hour+ mileage reimbursement + phone stipend + sales commission. Full-Time Schedule: 5 evenings/week – Hours: 12:05pm to 9:...

  • Field Sales Representative - $3,000 Sign On!

    Location Birmingham, Alabama, United States of America Category Delivery Tech Support and Sales Job Type Part time

    Field Sales Representative. SIGN-ON BONUS – "Sign on bonus of $3,000 for new part-time hires with a successful March start date!". Get a $100 bonus! Complete pre-boarding requirements before your f...

  • Full Time Field Sales Representative

    Location Reno, Nevada, United States of America Category Delivery Tech Support and Sales Job Type Full time

    Full Time Field Sales Representative. Location: Reno, NV. $21.00+ mileage reimbursement + phone stipend + sales commission. Full-Time Schedule: 5 evenings/week – Hours: 12:05pm to 9:00pm (WA/CA/CO ...

No recommendations found