Technical Support Representative - Iloilo

Location Iloilo City, Iloilo, Philippines Category Customer Care Support and Sales Job Id ASU0014118 Job Type Full time

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JOB DESCRIPTION
The purpose of the role is to help Asurion’s customers “stay connected” with all aspects of their everyday technical life. This will include supporting customers over the telephone with various applications, networks, and technologies. The role will also undertake proactive outbound call work as well as take inbound calls.

Why choose Asurion? 

Next Level Pay: Earn ₱26,900/₱36,200 monthly salary PLUS unlimited sales incentives (incentives are based on performance). 

Free Daily meals: Complimentary meals every day. 

Work-Life Balance: Up to 30 days paid time off (convertible to cash)  

Future planning: Life insurance + retirement plan  

And more: Transportation, rice, and other allowances  

What You’ll Do: 

  • Be the Voice of Support: Handle inbound and outbound communications, assisting customers with setting up applications, networks, and various technologies. Make a real impact in customers’ daily lives. 
  • Offer Solutions and Drive Sales: Identify and recommend products or services to match customers' needs, suggesting upgrades or additional services to enhance their experience. 
  • Passion for Growth: We invest in your development with ongoing training and opportunities for advancement. Seek opportunities to learn new skills and turn feedback into action. 
  • Tech Expert & Trendsetter: Provide expert guidance while troubleshooting devices like laptops, smartphones, and more. 
  • Engage and Educate: Identify customer needs and educate them about their devices and software by staying updated on the latest tech trends. 
  • Deliver Exceptional Service: Ensure every interaction meets our quality standards, aiming for the highest customer satisfaction to drive our Net Promoter Score (NPS).  
  • Act as One Team: Work cross-functionally amongst colleagues and clients, sharing knowledge and supporting collective success.  
  • Embrace Divine Discontent: Lean into the challenges a dynamic work environment presents with a "can-do" spirit, even when faced with complex issues.  

What We’re Looking For:  

Education: High school diploma or equivalent. 

Experience: 

  • Must be 18 years or older. 
  • Must have at least 6 months in a call center sales program. 
  • Must have at least 1 year in a call center customer service role. 
  • Must have at least 1 year in technical support
  • Must have experience with voice support programs/account 

Skills and Attributes: 

  • Passion for customer service and technology. 
  • Ability to quickly learn new tech and tools. 
  • Empathy, patience, and problem-solving skills. 
  • Strong understanding of major operating systems and consumer technologies. 
  • Proven ability to handle customer queries efficiently and adapt to changes. 

Ready to take your career to the next level and be the tech savior our customers need? Apply now and let’s connect! 

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