Customer Support & Sales Representative - Clark
Why choose Asurion?
Next Level Pay: Earn ₱25,900/₱34,900 monthly salary PLUS unlimited sales incentives (incentives are based on performance).
Free Daily meals: Complimentary meals every day
Work-Life Balance: Up to 30 days paid time off (convertible to cash)
Future planning: Life insurance + retirement plan
And more: Transportation, rice, and other allowances
Join Our Team at Asurion and Be the Tech Hero Our Customers Need!
Are you passionate about technology and eager to help people stay connected in their digital lives? At Asurion, we’re looking for enthusiastic individuals to join our team as Technical Support Experts. This is your chance to be the go-to person who makes everyday tech issues disappear and keeps our customers’ devices running smoothly!
What You’ll Do:
- Be the Voice of Support: Answer inbound calls and handle outbound communications, assisting customers with setting up applications, networks, and various technologies.
- Offer Solutions and Drive Sales: Identify and recommend products or services that perfectly match your clients' needs. Use your tech expertise to suggest upgrades or additional services that enhance their experience and satisfaction.
- Be a dynamic individual with a passion for growth: Be someone that thrives on learning new skills and & turning feedback into action.
- Solve Tech Puzzles: Provide expert guidance on troubleshooting devices like laptops, tablets, smartphones, and more. Your knack for resolving technical issues will make you the hero our customers rely on.
- Engage and Educate: Identify customer needs and educate them about their devices and software. Keep yourself updated on the latest tech trends to provide top-notch support.
- Deliver Exceptional Service: Ensure every interaction meets our quality standards and aims for the highest customer satisfaction. Your goal is to exceed expectations and contribute to a positive Net Promoter Score (NPS).
- Be a Tech Trendsetter: Stay ahead of the curve by keeping up with new technologies and device releases. Your proactive learning will enhance your ability to assist customers effectively.
- Work as a Team: Collaborate with colleagues across Asurion and its clients. Share your knowledge, support each other, and contribute to our collective success.
- Adapt and Thrive: Embrace a dynamic work environment with a positive attitude. Show resilience and a “can-do” spirit, even when faced with complex issues.
What We’re Looking For:
- Education: High school diploma or equivalent.
- Experience:
- 18 years or older
- 6 months in a call center sales program.
- 1 year in a call center customer service role.
- 1 year in technical support, preferably with antivirus software.
- Experience with voice and back-office support (chat/email).
- Skills and Attributes:
- Passion for customer service and technology.
- Ability to quickly learn new tech and tools.
- Empathy, patience, and problem-solving skills.
- Strong understanding of major operating systems and consumer technologies.
- Proven ability to handle customer queries efficiently and adapt to changes.
Why Join Us?
- Make an Impact: Your work will directly help customers navigate their tech challenges, making a real difference in their daily lives.
- Grow and Learn: We invest in your development with ongoing training and opportunities for advancement.
- Collaborate and Innovate: Be part of a supportive team that values your input and fosters a collaborative environment.
- Enjoy the Perks: Competitive salary, sales incentives, benefits, and a dynamic work culture that values your contributions.
Ready to take your career to the next level and be the tech savior our customers need? Apply now and let’s connect!
Get notified for similar jobs
Success!
Successfully subscribed for similar jobs
Failure!
Get tailored job recommendations based on your interests.
Please check your email
Profile recommendations
Similar Jobs
-
Technical Support & Sales Representative - Clark
Location Mabalacat, Pampanga, Philippines Category Customer Care Support and Sales Job Id ASU0015696 Job Type Full time
The purpose of the role is to help Asurion’s customers “stay connected” with all aspects of their everyday technical life. This will include supporting customers over the telephone with various applic...
-
Customer Support and Sales Representative - Iloilo
Location Iloilo City, Iloilo, Philippines Category Customer Care Support and Sales Job Id ASU0014119 Job Type Full time
The customer service representative is responsible for acting as a liaison between customers and the company. Provide product/service information and resolve any emerging problems that customers might...
-
Customer Support and Sales Representative
Location Sta. Rosa, Laguna, Philippines Category Customer Care Support and Sales Job Id ASU0014117 Job Type Full time
The Customer Service Representative is responsible for acting as a liaison between customers and the Company. Provide product/services information and resolve any emerging problems that customers migh...
-
Customer Support and Sales Representative
Location Iloilo City, Western Visayas, Philippines Category Customer Care Support and Sales Job Id P-100024 Job Type Full Time
Job Requirements . For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry but in creating a culture where employees feel valued. At Asurion, we don’t just...
-
Technical Support Representative - Iloilo
Location Iloilo City, Iloilo, Philippines Category Customer Care Support and Sales Job Id ASU0014118 Job Type Full time
The purpose of the role is to help Asurion’s customers “stay connected” with all aspects of their everyday technical life. This will include supporting customers over the telephone with various applic...
-
Technical Support Representative
Location Sta. Rosa, Laguna, Philippines Category Customer Care Support and Sales Job Id ASU0014116 Job Type Full time
The purpose of the role is to help Asurion’s customers “stay connected” with all aspects of their everyday technical life. This will include supporting customers over the telephone with various applic...
-
Operations Manager - Customer Solutions
Location Sta. Rosa, Laguna, Philippines Category Customer Care Support and Sales Job Id ASU0015373 Job Type Full time
The Acting Operations Manager will lead a team of Call Center Supervisors by providing them with direction, support and career development. The position is responsible for improving customer satisfact...
-
Call Center Supervisor
Location Iloilo City, Iloilo, Philippines Category Customer Care Support and Sales Job Id ASU0015342
Job Description. The Call Center Supervisor/Coach leads a team of associates by monitoring and managing their daily activities and performance. The Coach is also tasked with providing constructive ...
-
Call Center Supervisor
Location Sta. Rosa, Laguna, Philippines Category Customer Care Support and Sales Job Id ASU0015378 Job Type Full time
The Call Center Supervisor/Coach leads a team of associates by monitoring and managing their daily activities and performance. The Coach is also tasked with providing constructive feedback and if n...
Jobseekers Also Viewed