Real Time Analyst
- 1 to 3 years of experience as a Real Time Analyst in the Call Center industry.
- Experience with Aspect is preferred.
- Fluent in spoken and written English
- Core and Leadership.
- Planning and organizing the work of others
- Managing through change
- Customer champion
- Driving performance execution and results
- Problem-solving and decision making
- Supporting collaboration
- Displaying leadership courage
- Intellectual horsepower and learning agility
- Display credibility and influence
- Functional.
- Ability to interact in a professional manner with teammates, leaders and others
- Excellent human relations, communications and team skills
- Proficient, analytical, decisive
- Excellent troubleshooting skills
- Focused and able to work independently
- Must be able to be stationary at the computer for extended periods of time
- Maintain a high level of attendance and punctuality in accordance with Asurion’s attendance policy
- Technical knowledge of Microsoft Office including Word, Excel, PowerPoint and Outlook
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