Senior Analyst, Employee Relations
Key Accountabilities
- Serve as ER subject matter expert for business and human resources partners, engaging internal and
- external legal resources as necessary.
- Prepare and conduct disciplinary processes in all stages, ensuring compliance with the legal requirements and internal working rules (listening to call recordings and perform transcriptions when required for the case)
- Collaborate and assist HR Solutions/Payroll team to answer requests of employees or former employees, related to Labor Relations.
- Support life cycle of employment process assisting with the preparation of required documentation, partnering with legal if necessary.
- Ensure appropriate resolution of service requests within defined time periods, levels of accuracy and quality standards and customer satisfaction levels
- Work with the Legal team in the investigation of and response to charges from the Minister of Labor or other agencies, constitutional actions, and Labor litigation.
- Provide facilitation and dispute/conflict resolution advice to department managers and staff.
- Oversee, coordinate, and assist in resolving human resource issues, including interpretation of human resource policies, procedures and practices related to progressive discipline, performance management activities, employee assistance during crisis situations.
- Investigate and resolve harassment and/or discrimination complaints and propose solutions to address wider concerns, if applicable.
- Assist in the design, development and/or delivery of training initiatives for ER Team
- Track and report ER process to provide proactive data metrics and insights for the business regarding employee relations and trends.
- Review and update HR policies or processes, keeping compliance with the local regulation.
- Facilitate organizational health assessment process, deliver feedback, and provide the appropriate support for implementing recommendations.
- Design and implement employee relations support & interaction model and programs.
- Work closely with all HR partners including HRBPs, HR Solutions and COEs to ensure alignment of delivery model to organizational strategies and business initiatives.
- Ensure the company is in compliance with all legal requirements, and in alignment with the Asurion Way and Leadership Principles.
- Act as focal point for all legal endorsements on labor or employee relation matters.
- May participate in project work as needed.
- All other duties as assigned.
Qualifications
- Education: Bachelor’s Degree or its equivalence
- Experiences, Skillsets & Personal Competencies
- Demonstrated ability to conduct confidential enterprise-wide investigations on critical employee relations matters and present findings and recommendations to leaders, as appropriate.
- Demonstrated ability to translate data and predictive analytics into proactive actions for the organization to prevent or pre-empt negative trends.
- Analytical, project management, initiative and creative problem-solving skills.
- Demonstrated flexibility and solution-orientation in problem solving with strong influencing and negotiation skills.
- Demonstrated ability to exercise judgment in establishing and maintaining good working relationships.
- Ability to develop and facilitate 1 on 1, small group and class training & development initiatives and programs.
- Must possess a good understanding and knowledge of laws and regulations relating to employment/labor law.
- Must have strong positive employee relations and union avoidance experience/background.
Personal Competencies and Attributes
- Bachelor’s degree in business, Human Resource Management, or related discipline; or law degree
- Minimum 3 years of experience in Employee Relations
- Subject Matter Expertise in Employee Relations, Labor Relations, Employment Law, and Regulatory Compliance.
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