Change Owner Manager

Change Owner Manager

Location: Nashville

For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.

We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.

What you will be doing:

The Change Owner is responsible for influencing, driving and understanding the impact of change implemented into our Operations organization to support the continued growth of Asurion, both domestically and internationally. As a Change Owner, you will be relied upon to make change easier for our stakeholders and customers and relied on as an authority who understands Operations and the impact of change, while managing multiple projects simultaneously.

Essential Duties and Responsibilities:

• Overall project/program administration, including planning, instructing and controlling resources in complex work-scope projects to ensure project goals are met
• Facilitate resolution of issues; guide the right resolutions based on operational impact
• Lead product implementations with a data driven approach
• Deliver work in an iterative model, test and learn or journey team approach
• Identify and schedule project deliverables, milestones, and required tasks
• Demonstrate the ability to effectively communicate the most critical items as desired by stakeholders
• Facilitate resolution of issues; escalate issues to project steering committee or appropriate governing group
• Develop recommendations on most effective means of delivering project value
• Develop meaningful relationships with administration and other business partners from project-impacting functional areas
• Manage customer expectations; meet or exceed their expectations through successfully implementing changes to meet their needs
• Ability to develop and maintain professional relationships with all members of functional teams. instructions manuals, training materials and evaluation processes

Here’s what you’ll bring to the team:

• BA/BS Degree required; Preferably in Business Management or associated field
• 3+ years of experience managing complex projects/programs
• Background in IT, Operations, or Project Management preferred

Technical skills:
• Innovative - You drive innovation, definition, deliverables planning and design of new products or projects to deliver against team and company goals. You challenge all members of cross-functional teams to be bold and creative. You funnel that energy into execution plans and ‘new ways of getting things done’
• Divine Discontent - You recognize accomplishments but stay inspired by the next performance milestone, are able to push hard and affect positive change fast in a dynamic high standards environment while maintaining a positive approach
• Customer Devotion - You take on complex challenges and simplify them to avoid making them our customers problems
• Debate, Commit, Implement - You start with the brutal facts, debate, decide then empower to execute
• Roll Up Your Sleeves - You never hesitate to roll up your sleeves and tackle something hands-on
• Stay Humble - You display quiet confidence, never arrogance
• Collaborative - You recognize the importance of your team and everyone around you to help drive results, you are a good partner and teammate
• Help me grow – You share successes and failures with your team intentionally, this helps us all grow and learn rapidly
• Demonstrated effective track record in leading large projects/programs in complex environments
• Project or Program management skills with ability to multi-task and manage projects in a cross functional environment
• Exceptional problem solving, communication and negotiation skills including effective leadership, planning and motivational capabilities
• Excellent verbal and written communication skills, as well as ability to present and explain technical information in a way that establishes rapport, persuade others, and gains understanding

Soft/Leadership skills:
• Active listener; strong communication - verbal and non-verbal. Ability to influence
• Effective problem solver; works through ambiguity; provides options; executes well
• Manages time; self-directed; provides guidance to more junior team members
• Manages relationships with key stakeholders and ensures effective teamwork across team
• Solid business acumen; anticipates obstacles and supports team's success
• Leads change for team members and team's work
• Team leader and supports team to ensure success. Develops trust-based relationships.
• Proactively seek as well as provides coaching and feedback to team and peers
• Engage, inspires team members. Effective at determining work to own and work to delegate.
• Drives for continuous improvement.
• Accountable for performance of team and ensuring a customer first mindset.
 

We take care of you (benefits/perks):

• Competitive pay and benefits including health, dental, and vision
• Retirement savings plan
• Paid time off
• Continuing education support
• Ongoing training to grow your skills

NOTE: THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE. DUTIES, RESPONSIBILITIES, WORKING CONDITIONS, PHYSICAL DEMANDS, AND ACTIVITIES MY CHANGE OR NEW ONES MAY BE ASSIGNED AT ANY TIME WITH OR WITHOUT NOTICE.
ASURION PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT AND PROHIBITS DISCRIMINATION AND HARASSMENT OF ANY TYPE WITHOUT REGARD TO RACE, COLOR, RELIGION, AGE, SEX, NATIONAL ORIGIN, DISABILITY STATUS, GENETICS, PROTECTED VETERAN STATUS, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE OR LOCAL LAWS.