Join Asurion Customer Service team, today.

Start building your career as an Asurion Support Expert, today!

We are hiring full-time Asurion Support Experts in Houston, TX and Orlando, FL.

If you're ready to start building your career with Asurion, submit your application today!

What is Asurion tech support?

The number one thing that differentiates Asurion from other tech companies is our experience. And our customer experience is largely centered around the tech support they receive over the phone or via chat with our Asurion Support Experts (e.g. possibly, you). Asurion tech support is easy and accessible, friendly and supportive, exciting and limitless.

What do Support Experts do?

Identify & deploy solutions

Using Asurion's cutting edge technology, Experts identify customer pain points and then deploy a solution.

Explain product capabilities

Experts are subject matter experts when it comes to Asurion products. Sharing product capabilities, wireless product offerings and company policies is something that takes place on every call.

Upsell Asurion

Being at the forefront of our customer's technology frustration, it is the Experts job to provide recommendations for additional Asurion products to protect their technology in the future.

You take care of tech. We take care of you.

There are many reasons why you should become an Asurion Support Expert, but here are the most important ones:

Competitive base pay with commission potential.
Medical, dental, and vision insurance programs.
401(k) with company match and other savings plans.
Exciting opportunities for growth.
Learning opportunities with tuition reimbursement.

What do you need to get started?

High school diploma or equivalent.

High attention to detail and the ability to problem solve.

Must be friendly, professional and respectful.

Ability to work 4-8 hours per day sitting and working at a computer.

Must be 18 years or older, and adhere to onboarding requirements.

Support Expert FAQs

Our culture is what makes us stand out amongst others. We strive to create a culture on inclusion that allowed everyone to be their authentic selfs. We built a culture the provides training, development, support, and opportunities for all team members.

We don't shy away from having those tough conversations. We provide a safe and supportive place for those conversations to take place.

Starting off with a hot question! Asurion uses a pay-per-expereince format and has a minimum pay rate of between $16/hr and $20/hr.

This is a great question - everyone wants to know how their hard work will pay out. Expert get paid per call with a per-call rate determined by call volume, customer service scores, and solving the customers issue. In addition, experts receive commission per up-sell.

Yes, of course training is paid. Experts should expect training to last between 4 and 6 week.s

Work hours vary based on location. Start time is between 7 and 9am with end times ranging from 9 to 11pm. There are rotating shifts to make sure employees have the best work-life balance possible.

Our favorite question. We are passionate about our people and are deeply dedicated to employee advancement and leadership and development. We provide leadership, mentorship and protege programs that allow you to explore, grow, and prepare for your next internal career opportunity.

Employees have access to an internal jobs platform where they are free to apply for any role they are interested in.

You bet! Restrictions apply so we encourage you to ask your recruiter for more details.

When you start your career at Asurion, you'll have access to over 300,000 discounts across the U.S. And, monthly giveaways are a regular thing around here - employees have won cash in hand, movie tickets, electronics, and tons of other great prizes.

Not ready to apply today? Thats ok.

Making a career move is a big decision. And the timing has to be right. If now is not the right time for you, don't panic. Join our talent community and be the first to know about relevant opportunities.

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