At Asurion’s 2026 Hackathon, employees across teams and regions came together to solve real problems using AI, engineering, and service expertise. Here’s a look at the global winners and the ideas they built.

In our 2026 Hackathon, more than 800 employees across 160 teams stepped away from their day-to-day work to build something new.

Some teams focused on customer experience. Others tackled engineering efficiency or operational visibility. But the strongest ideas all had one thing in common: they started with real problems employees see every day.

Now, we’re recognizing the global winners whose solutions stood out for both creativity and practical impact.

As we shared in our hackathon highlights blog, this year’s event gave employees access to AI tools, cloud environments, and dedicated time to experiment. The winning teams showed what can happen when those tools are paired with deep knowledge of the work itself.

Building better experiences across tech care

The winning projects reflected different parts of Asurion’s business, from frontline service to engineering systems to operational intelligence.

Together, they highlighted the kinds of challenges teams across Asurion are working to solve every day:

Helping technicians make faster, more informed decisions
Making system knowledge easier for engineers to find and use
Giving teams clearer operational visibility and faster insights

Each team approached those challenges differently, but all three projects focused on making work easier, faster, and more effective for both employees and customers.

1st place: Caffeinated Coders

WAVE (Warranty Access and Verification Engine)

Caffeinated Coders earned first place globally for WAVE, an AI-powered warranty verification solution designed to help technicians make faster, more accurate decisions.

The team focused on a challenge technicians regularly face in the field: warranty decisions can be complicated, and customers are often waiting for answers in real time. WAVE combined vision AI, warranty rules, reference images, streaming diagnosis, and technician override logging to help simplify that process.

What made the project stand out was how closely it matched the real workflow technicians already use. Instead of adding extra complexity, the solution focused on helping teams move faster and serve customers with more clarity and confidence.

Congratulations to Caffeinated Coders:

2nd place: Agentic Avengers

Architecture Intelligence

Agentic Avengers earned second place globally for Architecture Intelligence, a solution designed to help engineering teams access system knowledge more quickly.

In large technology environments, important information can live across multiple tools, repositories, and teams. That can slow down onboarding, troubleshooting, and day-to-day development work.

Architecture Intelligence aimed to make that process easier by bringing system knowledge into one searchable experience powered by APIs, GitHub integrations, AI enrichment, and reusable context.

The project reflected a challenge many engineers know well: spending too much time searching for information instead of building. By making system knowledge easier to access and understand, the team focused on helping engineers move faster and collaborate more effectively.

Congratulations to Agentic Avengers:

3rd place: OEA

AI-Powered Operational Intelligence

OEA earned third place globally in AI-Powered Operational Intelligence, a solution that helps teams make sense of operational signals faster.

With teams, workflows, and customer interactions happening at global scale, operational data can quickly become difficult to interpret in real time. The team focused on creating a clearer view of what is happening across systems so leaders and teams can respond more quickly and make more informed decisions.

Their solution explored how AI can help connect signals, surface patterns, and turn large amounts of operational information into insights teams can actually act on.

The project highlighted an important part of operational excellence at Asurion: helping teams identify issues earlier so they can improve experiences for both employees and customers.

Congratulations to Team OEA: Bart Riepe, Airi Tokuda, MD Rajeb Talukder, Jun Asami, and Takanori Ichikawa.

What these winning teams represent

The global winners came from different teams, locations, and areas of the business, but their projects shared a common thread: each focused on solving a real challenge in a practical way.

WAVE focused on supporting technicians and customers in the moment.
Architecture Intelligence focused on helping engineers find and use knowledge faster.
AI-Powered Operational Intelligence is focused on helping teams make clearer operational decisions.

Together, the winning projects showed how employees across Asurion are building solutions that support the full tech care experience, from frontline service to engineering systems to operational visibility.

They also reflected something bigger about the hackathon itself. The event was not just about generating ideas. It was about giving employees the tools, time, and support to experiment, build, and solve meaningful problems together.

Powered by our people

The 2026 Hackathon gave employees access to AI tools, cloud environments, and dedicated time to build. But the tools were only part of the story.

The real impact came from the people using them.

Employees brought customer context, technical knowledge, operational expertise, and creativity into the solutions they built. They collaborated across functions, tested new approaches, and pushed ideas further than many expected in just a few days.

That’s why Asurion celebrates not only the global winners, but every team that participated.

Because every project represented people looking at the work they do every day and asking an important question: how could this be better?

To see more from the event, read our 2026 Hackathon highlights blog.