In 2013, Jordan Kramer joined Asurion as an IT recruiter. A year later, he made a pivot that changed everything: he left recruiting behind and moved into Information Security—a technical field where he had almost no experience. Today, he's a Director leading a 25-person cybersecurity team across the U.S. and The Philippines.

"Looking back at my career, I started in a new field knowing next to nothing," Jordan says. "Asurion has consistently given me every opportunity to expand my knowledge."

His journey from recruiting to leading one of Asurion's most critical technical teams reveals something important: careers here don't follow a script. If you're willing to step outside your comfort zone, the doors are there.

The pivot that almost didn't happen

Jordan's entry into cybersecurity started with encouragement from an unexpected source. While recruiting for Asurion's newly built Information Security team, the hiring manager encouraged him to apply for an open role himself. Jordan had an undergrad degree in engineering and always felt he could deliver more in a different space. So, he applied.

They offered the role to someone else.

"Funny enough, they offered it to someone else, who declined and took an external opportunity," Jordan recalls. "Had that not happened, my career path could look dramatically different."

Once the door opened, Jordan didn't waste it. He moved into a role focused on processes, metrics, and reporting. From there, he became an Intrusion Analyst, then Manager over the Penetration Testing team, then Senior Manager over U.S. Intrusion Analysts. He eventually took on responsibility for analysts in the Philippines, then led Asurion's SIEM efforts before being promoted to Director.

"My favorite role to date has been the next one," Jordan says, "because I am always up for a challenge."

Jordan credits his growth to leaders who gave him responsibility and stretch opportunities. He's worked for only three managers in nearly 13 years. He's been selected for leadership programs like Ignite and Pluma, which he describes as transformational. And Asurion has consistently supported training, certifications, and public speaking engagements within the cybersecurity community.

The real driver? A mindset that's part of Asurion's DNA: divine discontent. "That mindset has continued to serve me and our team extremely well," Jordan says. "I will not settle for status quo."

One skill he's carried from recruiting? The ability to have genuine human conversations. "The ability to quickly relate to someone and build relationships has been critical," he says. "Continuing to grow the ability to hear out multiple perspectives has been critical in my career."

Leading a team that keeps Asurion out of the news

Today, Jordan leads C3, Asurion's cybersecurity command center. His team of 25 professionals runs 24x7x365 security monitoring and response, incident response, investigations, forensics, threat hunting, and much more.

"At a 20,000-foot level, our job is to keep Asurion out of the news for cybersecurity-related issues," Jordan explains.

Working on his team isn't easy. "We all have extremely high expectations of one another," he says. "We put a lot of faith in each other to do the right thing, ask for help when needed, and support each other every single day. There is no ego within our team, regardless of level."

The team collaborates constantly—via Slack, meetings, ad-hoc huddles, countless one-on-ones. "I believe our team may be one of the very top examples of one-team mentality at Asurion," Jordan says. "That mindset, and it starts with me, is what makes this group so special."

What he enjoys most? "Seeing people on the team challenge themselves to learn something new, or solve a complex problem, then do it. I take a lot of pride in watching everybody grow and be successful."

His honest take on Asurion

Jordan describes Asurion's culture in three words: "Fast-paced, dynamic, unpredictable."

He's direct about what it takes to thrive here. "Asurion is not an easy place to work," he says. "If you want to learn new things and be challenged, it could be a great option for you. Odds are you will never find yourself bored."

What keeps him at Asurion after nearly 13 years? "The consistent challenge of growth. This is not a company that pigeonholes people into one specific role. As long as I am challenged and see room to grow, this is a great place to work."

His advice to anyone considering a career pivot? "Use your resources wisely. There are many great people who have made career transitions. Do not be afraid to ask questions—any question. If you do not ask, or take the initiative, you may sit back down the road asking yourself about what could have been."

Jordan's career proves it: the doors are there. You just have to be willing to walk through them.

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