Asurion’s first OKR Awards recognized the individuals and teams turning strategy into a measurable impact.

At Asurion, strategy becomes meaningful when our people bring it to life.

That’s the idea behind the new Asurion OKR Awards, a recognition program celebrating individuals and teams whose work is advancing enterprise priorities, strengthening how we operate, and helping shape what comes next.

The first winners were announced at Asurion NEXT, where Asurion recognized team members delivering impact across three categories: individual, team, and cross-functional team. Grounded in our operating pillars —Powering Our People, Delivering More for Customers and Clients, and Driving Operational Excellence — the awards spotlight work that moves the business forward through collaboration, innovation, accountability and results.

This first group of winners shows what it looks like to turn big priorities into real progress.

Excellence Award: Glendale Whitlow

The Excellence Award recognizes an individual who went above and beyond to drive measurable impact through ownership, execution, and results.

This year’s winner, Glendale Whitlow, Director of Care Operations in Customer Solutions, helped scale a national acquisition program from a small pilot to more than 300 experts across Asurion’s Houston customer care site.

Mission Possible Award: AI Inventory Automation Team

The Mission Possible Award recognizes teams that deliver meaningful results through strong collaboration.

One of this year’s winning teams is the AI Inventory Automation Team from Asurion’s Sterling office.

The team took on a challenge that is familiar to retail teams: inventory scanning. What used to take hours, requiring items to be scanned one by one, can now be completed in minutes through an AI-powered bulk scanning solution.

Mission Possible Award: Display Yield Optimization Team

Also receiving the Mission Possible Award is the Display Yield Optimization Team from Asurion’s Calabma, Philippines office.

This team brought engineering, quality, operations, supply chain, and finance together around one goal: improving display yield through better data, clearer priorities, and stronger alignment.

World Class Team Award: Capital Markets Transformation Team

The World Class Team Award recognizes cross-functional teams that break down barriers and deliver enterprise-wide impact.

This year’s winner is the Capital Markets Transformation Team, a collaboration between Finance, Legal, and Enterprise Enablement that helped strengthen Asurion’s long-term financial foundation.

Building what comes next

The first OKR Awards were announced at a moment of momentum for Asurion, but the message behind them is simple: our future is built by people who lean in, work across teams, and turn ideas into outcomes.

That work happens in many ways. It happens when leaders scale programs that strengthen partnerships, when teams use AI to simplify complex work, when operations teams improve quality and efficiency, and when cross-functional partners come together to create new capabilities for the business.

Congratulations to all of this year’s OKR Award winners and finalists. Your work reflects the ownership, collaboration, innovation, and execution helping shape Asurion’s future.