Title: 5G Installation and Inventory Expert
Pay Rate: $19.48 / hr with up to 5% annual bonus
Schedule: Must be willing to work a flexible schedule from 8:00 AM - 7:00 PM daily. Weekend availability is required.
Job Description: As an Installation and Inventory Expert, you’ll provide exceptional customer experiences through 5G Internet installations, in-person tech support, and day-to-day management of Forward Stocking Locations. This role combines customer service, supply chain support and product upselling to keep our operations running smoothly.
If you’re passionate about technology, customer service, and logistics, we’d love to have you on our team!
What You’ll Be Doing:
- Drive your own vehicle to install, repair, and activate 5G equipment at customer locations.
- Provide setup, troubleshooting, and tech support for devices like smartphones and tablets.
- Ensure customer satisfaction through professional, timely service.
- Document service tickets and update software programs as needed.
- Travel to pick up devices and assist with warehouse operations.
- Follow safety protocols and company policies.
- Recommend tech solutions based on customer needs and resolve device issues; upsell Asurion products
- Meet or exceed key performance indicator metrics for performance goals.
What We’re Looking For:
- Exceptional customer service skills, with the ability to build rapport, adapt communication, and resolve technical issues efficiently.
- Self-motivated, adaptable, and collaborative in fast-paced or ambiguous environments.
- Flexible to travel on short notice (including overnight) and work evenings, weekends, and around pets.
- Ability to recommend products based on customer needs and deliver a premier service experience.
Qualifications:
- 1+ years of customer service or retail sales experience preferred.
- Valid driver’s license, one year of driving experience, and a vehicle with storage capacity.
- Comfortable standing, climbing ladders (up to 6 feet), and lifting up to 25 lbs.
- Strong communication skills and basic understanding of supply chain and logistics.
- Ability to work flexible hours and weekends 7 days a week between 8 am and 7 pm.
