Sr. Director, Partner Success

Title: Senior Director, Partner Success
Location: Nashville, TN or remote (30%+ travel)

Senior Director, Partner Success

The Senior Director, Partner Success will develop and lead our program growth strategy and support building a strategic partnership across a broad portfolio.

The candidate should possess the ability to develop partner relationships at all levels of the organization, identify and understand partner needs, develop and execute strategy, including sell-in of Asurion products and capabilities.  

Key Responsibilities

• Partner Management – own relationship with partner stakeholders including the oversight of commercial discussions, escalations, and strategic decisioning. Build rapport and establish collaborative relationships; develop network of business and professional contacts; leverage business relationships to support shared goals
• Strategy and Vision – lead the joint identification, development and execution of a long-term growth roadmap  
• Performance Management – drive and measure performance metrics of the account to ensure mutual growth, customer experience, contract compliance, and profitability. Leads monthly/quarterly business reviews with various levels of partner leadership. 
• Cross-Functional Leadership and Activation – Partner effectively with Asurion Product, Operations, Strategy, Legal, and Technology teams to identify and execute the long-term growth roadmap. 
• Team Leadership – build and infuse the team of direct and indirect reports with a sense of purpose and create clear accountability. Foster an environment of collaboration and data driven business decisioning. 

Qualifications

• Bachelor’s degree required. MBA or Graduate degree preferred.
• Minimum of 15 years of total business-related experience working in one or more of these: strategy/management consulting; business development; product management experience is strongly preferred.
• Exceptional strategic and analytical expertise with ability to take ideas and assemble concepts/solutions for communication to different levels of the organization is required
• Innovative, agile and creative thinking
• Ability to build consensus cross-functionally to achieve results; strong bias for action
• Understanding of the legal & regulatory framework of service programs
• Solid analytical skills with clear understanding of program financial levers and opportunities to drive increased value and operational efficiencies that benefit the program.
• Expert data-driven decision making, analysis and recommendation with a mastery program metric sensitivity
• Organizational leadership and team development (leads through influence)
• Ability to multi-task and manage multiple complex projects in a cross functional environment concurrently
• Self-starter, goal-oriented, and ability to work well in a fast-paced environment
• Excellent oral and written communication skills
• Ability to measure performance outcomes
• Travel 30%+ to partner sites, including international
• Ability to accommodate partner time zone if different from current location