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Technical Support and Sales Representative COP 3.300.000
¿Está dedicado a proporcionar un servicio al cliente excepcional e impulsado a obtener resultados? ¡Únase al equipo de soporte de primera línea de Asurion hoy mismo como Representante de atención al cliente y ventas!
Como Representante de Atención al Cliente y Ventas, mantendrá un servicio al cliente excepcional al tiempo que proporcionará soporte remoto para las consultas de los clientes sobre dispositivos perdidos o dañados y resolverá los problemas del cliente. También será responsable de vender nuestro producto Connected Home y otras ofertas a los clientes en cada llamada. Usted se comprometerá con el cliente para entender su tecnología y vender soluciones de protección / soporte técnico.
¡Servirás, resolverás y venderás!
¡Los representantes de atención al cliente y ventas tienen una pasión por vender servicios y resolver problemas!
No sólo redefinimos, nos reinventamos.
Durante más de 20 años, hemos liderado la industria global de soluciones tecnológicas. Somos líderes en la creación de soluciones tecnológicas innovadoras que ayudan a mantener a los consumidores conectados y estamos comprometidos a proporcionar un servicio al cliente excepcional a nuestros socios - 300 millones de clientes o 120 empresas respetadas cuyos productos conoce y ama.
Lo único que más nos apasiona es nuestra gente.
En Asurion, valoramos el éxito del equipo y creamos un entorno de trabajo gratificante y colaborativo donde cada empleado puede maximizar sus talentos y contribuciones. Proporcionamos un ambiente de trabajo divertido y casual y un paquete de beneficios integrales.
Lo que requerimos:
Mínimo diploma de secundaria.
Flexibilidad para trabajar todos los turnos según sea necesario (incluidas las noches, los fines de semana o los días festivos)
6 meses de experiencia previa en servicio al cliente (call center preferido)
6 meses – 1 año de experiencia en ventas
Bilingüe (Inglés/español)
Qué habilidades/intereses te harán un gran recurso para nuestro equipo:
Paciencia y habilidades auditivas excepcionales
Capacidad para identificar, comprender y aumentar la oferta de nuevos productos y soluciones en función de las necesidades de los clientes
Dedicación a solucionar problemas y encontrar una resolución
Habilidad para desarrollar diferentes tareas simultáneamente
Disposición a enfrentar desafíos
Debe ser capaz de utilizar headset.
Debe ser capaz de trabajar en un ambiente de oficina que incluye interacciones sociales seguras y ruido.
Compensación y Beneficios:
COP 2.650.000 Salario mensual
COP 300.000 Auxilio de transporte mensual
Are you dedicated to providing exceptional customer service and driven to get results? Join Asurion’s front line support team today as a Customer Care and Sales Representative!
As a Customer Care and Sales Representative, you will maintain exceptional customer service while providing remote support for customers’ inquiries about lost or damaged devices and resolving customer issues. You will also be responsible for selling our In-Home warranty service and other product offerings to customers on every call.
You will engage with the customer to understand their technology and sell protection/tech support solutions. You will Serve, Solve and Sell!
Customer Care and Sales Representatives have a passion for selling services & solving problems!
We don’t just redefine – we reinvent.
For more than 20 years, we have led the global tech solutions industry. We are leaders in creating innovative technology solutions that help keep consumers connected and we are committed to providing exceptional customer service to our partners - 300 million customers or 120 respected companies whose products you know and love.
The only thing we’re more passionate about is our people.
At Asurion, we value team success and create a rewarding and collaborative work environment where each employee can maximize their talents and contributions. We provide a fun and casual work environment and comprehensive benefits.
What we require:
- High school diploma
- Flexibility to work all shifts as required (including evenings, weekends, or holidays)
- 6 months of previous customer service experience
- Technical aptitude to pass our readiness assessment
- Willing to submit and pass a pre-employment background investigation
- Call center experience is welcomed but not required
- Bilingual ( English/Spanish)
What skills/interests will make you a great fit for our team:
- Patience and exceptional listening skills
- Ability to identify, understand and upsell new products and solutions based on customer needs
- Dedication to troubleshooting problems and finding a resolution
- Confidence in multitasking
- “Challenge accepted” attitude
- Must be able to use a headset
- Must be able to work in a office environment that includes safe social interactions and noise.
Compensation and Benefits
- COP 2.650.000 monthly salary
- COP 300.000 monthly transportation allowance
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