Thinking about joining the Asurion team? Get to know a little bit about us through these common candidate questions. Learn about who we are, what we do and how we make people’s lives easier by providing simple, helpful and human solutions.
Who is Asurion?
Asurion is a global tech services company that helps more than 350 million customers in 52 countries unlock their technology’s untapped potential through protection and tech support. We have over 22,000 employees throughout the U.S., Canada, Latin America, Europe and Asia Pacific.
What does Asurion do?
Technology is a constant in people’s lives no matter where they live or what they do. We’re here to help people protect, connect and enjoy their technology – and make life a little easier. Our experts are just a call, tap, click or visit away for all your tech needs.
We work with many of the world’s leading wireless carriers, largest retail brands and pay-TV providers to help make their customers’ lives easier by unlocking the potential of their tech.
What’s the interview process like?
Typically, once a resume has been reviewed and the recruiter has determined the candidate is a good match for the role, the recruiter will conduct an initial phone interview. The next step is a phone or video interview with the hiring manager. The last round is the in-person interviews. They’re usually one-on-one interviews with the hiring manager and other team members that position may interact with. Depending on the location of team members, interviews could take place via phone or video.
What’s Asurion’s work environment like?
Asurion is a place for professionals wanting to push themselves, test their potential and exceed their limits. Our culture encourages team members to make a difference every day — for our partners, customers, and themselves. While we work hard, we also understand the importance of work-life balance.
We’re proud of our Great Place to Work certification. It’s one of many top workplace honors we’ve received over the years. Nearly 90% of our team members say they’re proud to tell others they work at Asurion, and a big reason why — our people and our culture. You can read up on some recent successes here.
What’s Asurion’s workplace culture like?
We believe in the power of diversity – not only to drive business success through increasing the variety of viewpoints, but also to create an environment where all employees feel they can bring their whole self to work.
You can read more about our Diversity and Inclusion initiative, commUnity here.
What kind of career growth is available at Asurion?
No matter what role or department, employees are always encouraged to continue both their personal and professional growth with us. We offer ongoing training and learning experiences to gain new skill sets that can propel our employees to the next level in life and career.
What is Asurion’s PTO policy?
Although we work hard, we understand the importance of having a healthy work-life balance. We know a personally fulfilling life leads to better engagement and higher productivity at work.
Our exempt roles benefit from an open-ended, “take as needed” PTO policy and our non-exempt roles accrue time off. We also offer competitive pay and benefits.
Are there work from home or remote opportunities?
While this depends on the role and the role’s requirements, many of our employees are able to enjoy splitting time between the office and home. We also have many individuals who work remotely, as they are not near one of our offices.
Do you offer relocation?
For certain roles, we do provide relocation assistance.
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